Shipping & Exchange
Once your order has been placed, we will notify you by email as soon as possible to confirm receipt of your order and email you again to Confirm dispatch and therefore acceptance of the order.
In case of Cash on Delivery orders, an order confirmation email will be sent to you. Your order request will only be accepted once you have confirmed your order on the email/ mobile.
Dispatch of all the product(s) ordered, may or may not happen at the same time.
The product(s) will be inspected and packaged prior to handing them over to our trusted delivery partners.
Our delivery partners will bring the package to you as early as possible. In case, they are unable to reach the provided address or at a suitable time, they will contact you to resolve the issue.
We dispatch most orders within 2 business days (excluding Sundays and public holidays).
There are no shipping charges for the orders equal and above the billing value of INR 499. However, if your order is less than INR 499, there will be a shipping charge of INR 50.
Jeevam Health does not ship outside India at the moment.
Estimated delivery time of 5 to 8 days from order confirmation.
The Company will not accept any exchange on purchase of the product unless:
Exchange will only be accepted for products that have been damaged in transit or products that have physical defects or in case of incorrect product been shipped. An email with photos of the damaged/incorrect product should be sent within the stipulated time in order for us to accept the request.
Exchange will not be accepted if the product has been used and/or the seal has been broken for the product and/or the serial number has been tampered with. On receipt of the returned product, Jeevam Health will proceed to inspect the same and validate the claim.
Once approved as an eligible Exchange, a replacement will be issued. If the product is found to be ineligible for exchange, the product will be couriered back to you.